Our Service Charter sets out the standards you can expect from us. This is our promise to provide you with a consistently professional and high quality service.

Our promise to you

We will

  • Strive to arrive on time and notify you should there be any changes as soon as we know
  • Always be clear & open with our charges
  • Give honest, free advice to assist you in your choices
  • Ensure a cheerful, courteous & efficient response to all our customers
  • Maintain a clean & professional appearance always
  • Complete all tasks in a safe, competent and timely manner
  • Work tidily, clean up thoroughly during & on completion
  • Pay attention to detail
  • Communicate information to customers on a regular basis

We will NEVER

  • Overcharge you
  • Start a job & leave it incomplete in order to start a new job
  • Leave unskilled workers in your home
  • Share you details with anyone else

If you feel that we fail to meet these standards, or for any other issues regarding our workmanship, our engineers or any invoice queries, please do so via email or post.

Email info@purpleplumbingpeople.co.uk

The Purple Plumbing People Ltd, Unit 6, RAC Estate, Park Road, Faringdon, SN7 7BP